Your account in Reclaim may become limited if you are using features beyond what is included in your current plan. This can happen if you were on a trial for a paid plan and using premium features, or if you downgraded from a higher-tier plan.
To avoid disrupting your workflow, you will be extended a free 28-day overage period during which your account will continue to schedule events as normal.
In the overage period you can restore your account by either:
Upgrading to a paid plan that includes the features you want to use.
Or, disabling events to stay in the limits of the free forever plan.
❗Please note: If you don't take any action on your account by the end of the free 28-day overage period – any additional features you are using outside the free plan limit will be automatically deactivated and will stop scheduling.
How to fix an account with feature overage
At the end of your trial you will receive email updates to notify you about the status of your account overage.
When you log in, you'll also see a banner at the top of the Reclaim app if you are currently using features outside of your plan. The good news is, it's easy to get your account back on track.
To identify which events are limiting your account, click the "Fix it" button in the banner:
Options to resolve your limited account
Upgrade your plan: The easiest solution is to upgrade to a plan that includes the features you're already using. This allows you to keep your current scheduling configuration and experience no interruptions to paid features. (You can see a full breakdown of features across our available plans on our pricing page here.)
Disable paid features manually: The second option allows you to review exactly which smart events are putting you in overage. You can then manually choose the items you want to disable or remove to get back into your plan limits.
For example, if set up 5 Habits during a Starter plan trial, but didn't upgrade by the end of your trail – you will either need to upgrade to a Starter plan to keep your 5 active Habits, or select delete 2 Habits so you're back in the limit of 3 Habits included in the free forever Lite plan.
Have Reclaim disable paid features for you: Your third option is to have Reclaim automatically disable the extra features on your account. This will permit our system to automatically bring your account back to it's current plan limits and lift any limitations.
To avoid any scheduling issues, be sure to address any feature overage during the 28-day period. At the end of this time window, features used beyond your plan limit will be automatically disabled for you and will stop scheduling.
What's included in each Reclaim plan?
Visit our pricing page for a full breakdown of our available plans to find the best fit for your scheduling needs, or learn more about how pricing works at Reclaim in this doc.
Here’s an overview of some main differences between what each plan offers:
| Lite | Starter | Business | Enterprise |
Scheduling range | 3 weeks out | 8 weeks out | 12 weeks out | 12 weeks out |
Time blocking customization | Default settings | Full customization | Full customization | Full customization |
Connected Calendars | Up to 2 connected calendars | Unlimited | Unlimited | Unlimited |
Calendar Syncs | 1 Calendar Sync policy | Unlimited | Unlimited | Unlimited |
Habits | Up to 3 Habits | Unlimited | Unlimited | Unlimited |
Smart 1:1s | 1 as organizer (unlimited as invitee) | 3 as organizer (unlimited as invitee) | Unlimited | Unlimited |
Scheduling Links | 1 personal Scheduling Link | 3 Scheduling Links | Unlimited | Unlimited |
Team Scheduling Links support |
| ✅ | ✅ | ✅ |
Tasks | ✅ | ✅ | ✅ | ✅ |
Custom Scheduling Hours |
| ✅ | ✅ | ✅ |
Google Tasks integration | ✅ | ✅ | ✅ | ✅ |
Todoist integration |
| ✅ | ✅ | ✅ |
Asana integration |
| ✅ | ✅ | ✅ |
ClickUp integration |
| ✅ | ✅ | ✅ |
Jira integration |
| ✅ | ✅ | ✅ |
Linear integration |
| ✅ | ✅ | ✅ |
Slack Status Sync | Basic sync | ✅ | ✅ | Company-wide status templates |
Buffer Time & breaks |
| ✅ | ✅ | ✅ |
Google Calendar & Gmail add-on | ✅ | ✅ | ✅ | ✅ |
Support | Community | Basic | Priority | Dedicated |
Security reviews |
|
| ✅ | ✅ |
SSO & SCIM user provisioning |
|
|
| ✅ |
Restart your trial
If you need a little more time to discover Reclaim before making a decision on a plan, you can restart your trial once to extend it for you and your team for another 14 days.
Note: If you restart your trial, you will not receive another free overage period when the extension ends.
If you believe your account was limited by mistake, or you're running into an issue with getting your account limitations removed, please reach out to our support team.