Need help with your account or have a question about the app? We're here to help you out!

Support hours

Monday - Friday: 7am - 7pm Pacific Time

Saturday - Sunday: Available as needed for emergencies

We typically respond in less than one hour of a support inquiry during support hours, and do our best to monitor and respond to off-hours support requests by urgency.

In case of a critical emergency where the product is down or severely impacted, please note "Emergency" in the first line of your message via the app, or in the subject line of your email to support.

Support contact info

Here are the different ways you can get in touch with our support team:

Live chat: Send us a message via live chat in the app, help docs, or on our website. This is the best way to reach us during support hours.

Email: Reach out to us anytime at [email protected] from the email address associated with your account.

Slack: Want to share some feedback? Join our Slack Community to share a feature request and connect with other Reclaimers.

If you're having trouble accessing the app, check out our Status page and subscribe for real-time updates on any outages.

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