You can make changes to your Reclaim plan via our Stripe portal. To get there, first head over to the Billing and Team page and click the Manage on Stripe button in the top right corner. Note: only account admins can manage billing via Stripe.

From here, you can make changes to your plan. If you don't see some of the actions listed here, please contact us for assistance.

Adding or removing paid seats

To add or remove paid seats from your Reclaim account, click the Update Plan button from within the Stripe billing portal.

Here you'll see your current plan details, and can click Update quantity to change the number of seats.

You can then increase or decrease the quantity of seats in your plan, as well as add any relevant discount codes for the purchase. Stripe will automatically prorate billing based on your changes. Click Confirm once you're happy with the changes.

Changing plan type or billing frequency

You can easily switch which edition of Reclaim you're on as well as modify whether you're on monthly or annual billing frequency. To get started, click Update plan as shown above. You'll see a list of available plans:

Select Monthly or Yearly frequency, and then click Continue. You'll see a summary of the changes, where you can also add any other seats you'd like. Again, Stripe will automatically prorate your billing based on your changes. Click Confirm when you're ready.

Updating your billing details or payment method

You can update your billing details or payment method at any time. Note that historical invoices will still reflect your old billing details and payment method, and cannot be reissued due to limitations of Stripe.

To update your payment method or billing info, head over to the Stripe billing portal as shown above, and update details under the Payment method or Billing information sections:

Canceling or pausing your subscription

You can cancel or pause your subscription at any time. Please note that we do not issue refunds for annual plans, and if you cancel ahead of your annual renewal you will continue to have access to the platform through your subscription's end date.

To cancel or pause your subscription, head over to the Stripe billing portal as shown above, and click the Cancel plan button:

From here, you have two options:

  • You can cancel your subscription, which will prevent it from renewing but retain access to paid features through the end of your billing period.

  • You can also pause your subscription, which will pause charges to the plan and allow you to resume at a later date. This is more useful for those on month-to-month plans.

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