Microsoft Outlook Calendar support is in beta π We are enabling more users every day from the beta waitlist and the beta is open for anyone to sign up for either on our signup page or via Settings --> Calendars (for existing users). We appreciate your patience as the team continues to improve the experience and update our help docs.
Once enabled, come back to this overview doc to learn more about getting started with Reclaim for Outlook!
Reclaim.ai for Outlook Calendar
You will receive an email invitation when your spot becomes available in the private beta.
β Important note: If you already have a Reclaim account, we encourage you to add Outlook Calendar to your existing account instead of signing up for a new account. You can do so today from your Calendars page in the app.
If youβre an existing user, Reclaim for Outlook Calendar works exactly as it does for Google Calendar β optimizing your schedule around your most important priorities and intelligently navigating around conflicts.
If you are brand new to Reclaim, check out our Getting Started Guide to get your smart calendar set up with all the major features for Microsoft Outlook: Calendar Sync, Habits, Tasks and Integrations, Scheduling Links, Smart Meetings, and Buffer Time.
Please let us know how your Outlook Calendar setup goes and please reach out to our support team with any issues or feedback. Thanks for being a part of our beta testers π
Outlook beta limitations
As Outlook support is still in beta, there are a few issues the team is aware of and actively working on. There are also a few minor features/settings that are still in the works. You can stay up to date on the status and timeline for those improvements here:
Calendar Sync
Conference Data: a calendar sync that involves Outlook and has been configured to include event details will not copy custom conference data (ie: Microsoft Teams) from the source calendar to the target calendar. We're evaluating possible fixes for this.
Habits & Smart Meetings
Smart Meeting Attendee Notifications: Unlike Google, Microsoft doesn't make it possible selectively mute notifications about updates to calendar events, which impacts Reclaim as part of our value proposition is automatically and seamlessly moving your Smart Meetings around when conflicts are introduced. Organizers won't see these, but attendees may notice a lot of notifications about meetings being moved around.
Smart Meeting Schedule Visibility for Outlook.com Attendees: Microsoft doesn't support Free / Busy lookups for Outlook.com users, which means that Reclaim 1) can't display an attendee's schedule availability when creating a Smart Meeting and 2) may schedule on top of existing busy events on the attendee's calendar.
Reclaim Smart Meeting Detection / Conversion: the ability to detect and convert your existing recurring 1:1's, group meetings, and habits is available via a feature flag. Please contact support if you're interested in helping us test this functionality.
Reclaim Smart Meetings + Conference Rooms: we haven't yet added the ability to configure a smart meeting with an automatically detected conference room. You can still add the conference room manually as the organizer. We're planning on adding support for this over the next couple weeks.
Settings
Color Coding: to address / mitigate issues we're seeing with duplicate events, we've disabled Reclaim's ability to persist color / categorizations made by Reclaim back to your Outlook calendar. You will see color + categories in the Reclaim Planner view.
Start Day of Week Detection: Unlike Google, Microsoft doesn't make it possible to get your preferred start day of the week using their API. We're going to introduce a Reclaim configuration for this setting for Microsoft users.
Avatars: we are displaying your Microsoft avatar in some places, but are missing it on calendar pages. This work is in progress and we hope to have it done this week.
Integrations
Reclaim + Google Calendar Add On + Outlook Sync events: if you have the Reclaim Google Calendar Add On and a sync from Google to Microsoft, and click on a source event event, the Add On will report that the event isn't syncing as expected but it is. Clicking the Repair button will not fix anything.
Reclaim + Microsoft Teams Chat / Status: we have an existing integration with Slack for status, chat, and quick task / agenda actions, but haven't built the same for Microsoft Teams. We do support Microsoft Teams as a video conferencing provider for Smart Meetings and Scheduling Links. We're planning on adding support for this over the next couple months.
Reclaim + Microsoft Outlook Tasks: we have an existing integration with Google Tasks, but haven't built the same for Microsoft Outlook Tasks. We're planning on adding support for this over the next couple months.
Security
Reclaim + Microsoft SSO / Service Accounts: we don't have support for custom Single Sign On or Service Accounts for Microsoft. We're planning on adding support for this over the next couple months.
Reclaim + Microsoft Outlook Delegated / Shared Accounts: we don't yet have support for delegated or shared Outlook calendars. We're planning on adding support for this over the next couple months.
Reclaim + Hosted / On-Premise Exchange: users who have hosted / on-premise Exchange accounts will not be able to create accounts or add calendars using hosted / on-premise Exchange. We won't have support for this type of account for the foreseeable future.
Release Notes
2025, March 27
Fixed issue where customer using hosted / on-premise Exchange were able to successfully login but got an error when viewing their calendar. Reclaim's architecture / service requires customers to be using Office 365 or Outlook.com and doesn't support on-premise / hosted environments.
2025, March 24
Added note about calendar sync and custom conference data.
2025, March 21
Fixed issue where "Working elsewhere" was being treated as a "Busy" event on the calendar.
2025, March 18
Beta is open for new and existing users to sign up! Visit our sign up page if you don't already have a Reclaim account or go to Settings --> Calendars if you do.
2025, March 17
Added note about issue with Outlook sync events not being properly handled in the Reclaim Google Calendar Add-On.
2025, March 11
On signup, we now properly detect 12h vs. 24h display settings.
2025, February 20
Google To Microsoft Recurring Meetings Calendar Sync with single instances is now available! We've observed a number of instances of recurring meetings that exist on Google and should be synced to Microsoft failing, for a number of reasons. We updated Calendar Sync to make sure of single instances which we believe should improve the overall experience for customers syncing Microsoft to Google and Google to Microsoft.
2025, January 21
Fixed issue where Reclaim lost access to your Outlook calendar on password reset without notifying you.
2025, January 14
Added note about event title truncation.
2024, December 17
Fixed issues with Smart Habits & Smart Meetings by moving to a non-recurring event model for Microsoft. All new habits created on a Microsoft calendar will now schedule out as individual events (instead of recurring events) which we believe will solve the issues we've seen habits & meetings on Microsoft Outlook.
Added note about OAuth Token Refresh.
Added note about Calendar Sync + Google.
2024, September 23
Fixed issue where Outlook 365 doesn't support weekly recurring events where the byDay parameter isn't specified, which caused a small # of issues with Calendar Sync and events from Google. Workaround was to edit the source event in Google to specify a day explicitly.
2024, September 20
Fixed issue where meetings with more than 100 attendees wouldn't properly sync in to Reclaim.
2024, September 19
Added note about weekly recurring events without byDay specified (see above).
2024, September 18
Fixed issue where Reclaim scheduler wasn't able to run for a customer who has configured an Exchange account with Free/Busy lookup set to 62 days (both Outlook 365 & Google Calendar have no limit).
2024, September 17
Fixed issue where event responses that used Do Not Send a Response would end up as "free" or "needs action" in the Reclaim Planner. If you used the Do Not Send a Response option when accepting an event, Reclaim would see your RSVP status as "needs action" instead of "accepted". This may still impact events that were responded to previously to September 17th. The workaround is to RSVP again and send a response to the meeting.
Fixed issue with events that were synced from CalendarBridge.
2024, September 16
Added note about Do Not Send a Response.
2024, September 12
Fixed issue where all day events in Microsoft weren't properly setting the isAllDay property as part of calendar sync, resulting in all day events that showed up from midnight to midnight, rather than collapsing on the calendar.
2024, September 3
Disabling the color coding feature temporarily to address issues we're seeing with duplicate events.
2024, August 28
Fixed a number of NPE and sync issues with scoring service and Microsoft recurrences.
Fixed an oscillation issue with Microsoft and the Organizer's response status.
Exclude additional organizers who were not attending the meeting from receiving emails.
2024, August 21st
Fixed a number of issues preventing Outlook events from being ingested.
More robust error handling when syncing events to/from Outlook.
2024, August 20th
Operational improvements to the onboarding flow to allow for enabling more Outlook beta users.
2024, August 14th
Added note about hosted / on-premise Exchange accounts in known issues above.
2024, August 13th
Fixed issue where sync events displayed on the planner weren't properly merging.
Improvement to the way that we display your main account avatar from Microsoft. Working on associating the avatar with your calendar.
Fixed issue where habits and smart meetings that were created with a sub-calendar were being written to the main calendar.
2024, August 12th
Fixed issue with Google Calendar icons being displayed instead of Outlook icons for suggested meetings to convert during onboarding.
2024, August 9th
Fixed issue with Outlook events showing as "needs action" incorrectly: For users using Microsoft Outlook Desktop (not Outlook 365), it creates events where the organizer is listed both as the organizer and as an attendee, with attendee RSVP status = "none", which results in Reclaim believing that the time during this event is "free".
2024, August 7th
Fixed issue with Outlook events with legacy custom timezone failing to sync. For users using Microsoft Desktop and likely old recurring events, it sometimes creates events with the timezone set to "tzone://Microsoft/Custom", which caused sync to fail.
2024, August 6th
Fixed issue with rich / structured location data on events not being imported properly into Reclaim.
2024, July 25th
Enabled new Smart Meeting dampening feature to mitigate issues we've seen with attendee notifications on Smart Meetings.
2024, July 24th
Smart Meeting Detection / Conversion is available for customers via a feature flag. Please contact support if you're interested in testing / using this feature for a Microsoft recurring meeting and we'll work with you to test this out.
2024, July 22nd
Addressed the Calendar Refresh / Authentication for Outlook.com / Hotmail.com issue. Microsoft uses different token refresh models for their personal / free Outlook.com / Hotmail.com accounts vs. the paid Office 365 accounts. We deployed a fix for this last week and believe that this is addressed / fixed.
2024, July 12th
Update to default color for Outlook calendar events.
Update to smart meeting truncation during conversion.
2024, July 11th
Potential fix / mitigation for Outlook.com / Hotmail.com token refresh.