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Why are my events not being synced?
Why are my events not being synced?

Not seeing synced events? Try these troubleshooting steps first.

Updated over a week ago

The order to resolve events that are not syncing are:

Repair using Google Calendar add-on

If you have not yet already, we recommend installing our Google Workspace Add-on. It provides context about why something isn't syncing and runs a diagnostic on each event. If the add-on detects any issues, it will offer an option to repair the event.

To utilize the add-on for calendar sync issues:

  1. Click on the event in question from Google Calendar.

  2. If the add-on detects any issues, it will offer this notification:

Note: You can install the Google Calendar add-on to multiple connected accounts, so you can initiate the workflow from either side.

Disable and re-enable the Sync Policy

Disable and re-enable a Sync Policy will re-sync the calendar and set it to its most up-to-date state.

Please wait a few minutes in between toggling your sync policy on and off, since this operation can take some time.

Provide Reclaim support with the event URL

The event URL holds an embedded ID so we can look into our database and logs to debug an issue.

From Google Calendar, use the following steps to obtain the event URL:

1. Click the pencil icon labeled Edit on the event in question.

2. Copy the URL on the resulting page:

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