This article applies to both legacy Reclaim 1.0 and the latest Reclaim 2.0. You can confirm your current app version on your User Profile.
Still on Reclaim 1.0? Upgrade from the banner in the app, or contact [email protected] to switch.
The order to resolve events that are not syncing are:
Disable and re-enable the Sync Policy
Provide Reclaim support with the event URL
Disable and re-enable the Sync Policy
Disable and re-enable a Sync Policy will re-sync the calendar and set it to its most up-to-date state.
Please wait a few minutes in between toggling your sync policy on and off, since this operation can take some time.
Provide Reclaim support with the event URL
The event URL holds an embedded ID so we can look into our database and logs to debug an issue.
From Google Calendar, use the following steps to obtain the event URL:
1. Click the pencil icon labeled Edit on the event in question.
2. Copy the URL on the resulting page:
