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Why can't I access the Intercom help chat?
Why can't I access the Intercom help chat?

If you're not seeing the Intercom help chat bubble, it could be because of an adblocker or other browser extension.

Henry Shapiro avatar
Written by Henry Shapiro
Updated over a week ago

Ad/Tracking blockers

We use Intercom as our communication platform for questions, bug reporting, and feature requests. However, some customers report they are not able to access Intercom.

Ad-blocking plugins offer options to block JavaScript that includes tracking functionality. While Intercom is not an ad-provider, Intercom is often recognized as a tracking tool by most browsers.

Steps to try:

  • If your privacy controls let you manually change which connections are allowed, allow Segment and intercom.io.

  • Using a different browser to access the Intercom chat.

  • Temporarily disabling your ad-blocker.

Note: Firefox browsers have tracking protection enabled by default. Refer here to learn more on managing content blocking for Firefox browsers.

Intercom also has a nice guide on how to address this issue here.

How to check your extensions

Chrome: go to chrome://extensions/
Firefox: go to about:addons and click the Extensions tab
Safari: Click Safari in the top bar, then Preferences , then click the Extensions tab
Edge: Click the menu button at the top right, then click on Extensions

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