FAQ

Frequently-asked questions and troubleshooting guides.

Henry Shapiro avatar Patrick Lightbody avatar Kristi Anderson avatar
20 articles in this collection
Written by Henry Shapiro, Patrick Lightbody, and Kristi Anderson

Reclaim pricing launch: everything you need to know

Kristi Anderson avatar
Written by Kristi Anderson
Updated this week

Discounts for nonprofits, educational institutions, and early adopters

Reclaim offers discounts for nonprofits and educational institutions, and early adopter discounts. Here's how it all works.
Henry Shapiro avatar
Written by Henry Shapiro
Updated this week

Why is my Slack status not getting set?

Sometimes existing Slack settings or other status sync integrations can prevent Reclaim from setting your Slack status.
Kristi Anderson avatar
Written by Kristi Anderson
Updated over a week ago

Why is Apple Calendar notifying me for synced calendar events?

Reclaim will never send you notifications for synced copies of events. However, Apple's Calendar app has a bug that can cause notifications.
Henry Shapiro avatar
Written by Henry Shapiro
Updated over a week ago

Can I delegate access to Reclaim to my assistant / admin?

While Reclaim doesn't have a dedicated feature for delegated access, there is a handy workaround -- read on to learn more!
Henry Shapiro avatar
Written by Henry Shapiro
Updated over a week ago

Why do my Habits and Tasks appear to schedule in the wrong timezone?

It's possible that Reclaim thinks you're in a different timezone, resulting in funny things like a 4am lunch! Learn how to fix it here.
Patrick Lightbody avatar
Written by Patrick Lightbody
Updated over a week ago

Why does Decompression sometimes not appear or overlap with a Habit or Task?

After a video call, you may find decompression time isn't blocked out or can even overlap with another Reclaim-created event.
Patrick Lightbody avatar
Written by Patrick Lightbody
Updated over a week ago

Why are some or all of my Tasks, Habits, and Smart 1:1s not scheduling?

There can be many reasons why things in Reclaim won't get scheduled. This article highlights them and provides guidance on resolution.
Patrick Lightbody avatar
Written by Patrick Lightbody
Updated this week

How do I contact support to get help?

Ideally, Reclaim just works for you! But when it doesn't, here's how you can get help from our team.
Kristi Anderson avatar
Written by Kristi Anderson
Updated over a week ago

How do I indicate I'm on holiday / out of office?

There are several ways within Reclaim, chat, and calendars to indicate you are unavailable. We recommend this approach.
Patrick Lightbody avatar
Written by Patrick Lightbody
Updated over a week ago

Why does Reclaim operate on my primary calendar?

Patrick Lightbody avatar
Written by Patrick Lightbody
Updated over a week ago

How do I reschedule a task?

How to let Reclaim know you need to re-schedule a Task that you didn't do or that you need more time to work on.
Patrick Lightbody avatar
Written by Patrick Lightbody
Updated over a week ago

Which calendar services does Reclaim support?

Reclaim is only available for Google Calendar users, but there are some exceptions.
Henry Shapiro avatar
Written by Henry Shapiro
Updated over a week ago

Why am I seeing duplicate events from Calendar Sync?

If you've shared a calendar with your Google account, Reclaim's Calendar Sync feature may create the appearance of duplicates.
Henry Shapiro avatar
Written by Henry Shapiro
Updated over a week ago

How do I delete my account?

How to delete your account and data from Reclaim.
Henry Shapiro avatar
Written by Henry Shapiro
Updated over a week ago

Why am I not seeing synced event details?

It's possible that you need to make permissions changes in order to see your synced source events.
Henry Shapiro avatar
Written by Henry Shapiro
Updated over a week ago

Isn't Calendar Sync just the same thing as sharing my calendar with myself?

No!
Henry Shapiro avatar
Written by Henry Shapiro
Updated over a week ago

Pricing FAQ

Reclaim is currently free for all users! Check out our pricing FAQs to learn about our future pricing plans.
Kristi Anderson avatar
Written by Kristi Anderson
Updated over a week ago

What about my data security and privacy?

The Reclaim team takes privacy, data protection, and security extremely seriously. Here's how we protect your data and privacy.
Henry Shapiro avatar
Written by Henry Shapiro
Updated over a week ago

Why do my Tasks keep popping back up after I've deleted them?

Are you finding yourself under attack from zombie tasks? Read here to learn more about what might be causing it!
Patrick Lightbody avatar
Written by Patrick Lightbody
Updated this week